Smitha S

Smitha S is a seasoned business analyst currently employed at Uniphore since June 2021, where responsibilities include analyzing business requirements to optimize the use of speech and conversational AI solutions. Prior to this role, Smitha served as an associate manager at Sutherland Global Services from November 2007 to June 2021, focusing on enhancing key business metrics through strategic client servicing. Smitha's earlier experience includes a position as a senior quality analyst at Sutherland, conducting risk audits and managing quality tools, and a role as senior officer training at Mphasis, where training effectiveness and program improvements were primary responsibilities. Smitha holds a degree in English Language and Literature from IGNOU, earned between 1984 and 2001.