Maria Russo is a skilled leader in customer experience and business improvement, currently serving as the Head of Customer Experience for EMEA at Unispace since 2024. Previously, Maria held roles including Customer Experience Manager at BW: Workplace Experts and Information Manager at Overbury. With a background in customer service from AlmavivA S.p.A. and Colony Club, Maria effectively translates customer feedback into strategic initiatives that enhance satisfaction, retention, and efficiency. Maria is pursuing several advanced degrees, including an MSc in Business Analytics at Birkbeck, University of London.
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