Brendan Donoghue

Brendan Donoghue has a extensive work experience in digital and customer experience roles. Brendan started their career at Optus as a Manager for Consumer Billing, where they oversaw account security and customer advocacy. During their time there, they designed and obtained funding support for a program that automated the scanning and processing of returned mail.

Brendan then moved on to Telstra, where they held two roles. As a Program Manager in Billing & Credit Management, they led a team focused on updating the customer experience via invoices and online channels. Brendan took an innovative approach by continuously improving and innovating current interactions, which drove changes in the backlog and focus of their delivery teams. Later, they became the General Manager of Advocacy & Engagement, where they led Telstra's Design Practice and worked on turning the company into a design-led organization. This included leading a team of designers and acting as a design evangelist to increase engagement between design and the business.

At National Australia Bank, Brendan served as the Head of Digital Design & UX. Brendan was responsible for all digital experiences, including the corporate website, mobile banking apps, and internal banker support platforms. Brendan initiated a program to significantly enhance the online banking experience for both consumer and business customers.

Currently, Brendan works at UniSuper as the Head of Digital & Customer Experience. Brendan provides thought leadership and is responsible for developing the digital strategy and new digital channels. Brendan leads a team of 25 individuals and has oversight of a larger group as the sponsor of the UniSuper Digital Program. Prior to this role, they established UniSuper's Customer Experience capability, focusing on understanding member experiences and implementing transformative improvements through journey mapping programs.

Brendan Donoghue's education history begins in 2005 when they enrolled at Bond University. Brendan pursued studies in Law; however, it is unclear whether they completed the degree as the information provided does not mention a degree name. Brendan'senrollment at Bond University lasted until 2007 when they deferred their studies.

Years later, in 2019, Brendan Donoghue resumed their education journey at RMIT University. Brendan embarked on a Master of Design Futures program, focusing on the field of Design. Brendan'sstudies at RMIT University extended until 2021, suggesting that they successfully completed the Master's degree in Design.