Olga Anistratenko

Olga Anistratenko is an experienced Project Business Analyst currently at ЦУМ Київ | TSUM Kyiv Department Store since July 2022. Simultaneously, Olga works as a Customer Relationship Management Consultant at UNIT.City since October 2019. Previous roles include Project Manager for CRM implementation at HeadHunter (hh.ua) and Customer Success Manager at Terrasoft, where responsibilities included system setup and user training. Olga has extensive experience in business process automation and CRM systems from a tenure as a Computer Systems Analyst at Транспортная компания SАТ, where duties involved requirements documentation, software testing, and user training. Olga also held positions in staff development, quality assurance, and operational tasks, demonstrating a comprehensive skill set. Educational background includes a degree in Medical Devices and Systems from the National Technical University of Ukraine 'Kyiv Polytechnic Institute'.