United Call Centers
Orsel SANI currently serves as a Global Account Manager at United Call Centers since June 2019, overseeing customer service operations across 12 countries and 8 languages for a major international tobacco client. Responsibilities include client relationship management, contract negotiations, and performance reporting. Previously, Orsel worked as a Project Coordinator for the same company, where task management involved operations oversight, staff recruitment, training, and process improvements. Earlier roles include various positions in technical support and sales at transcosmos inc. and international sales management at Slamby and other organizations. Orsel holds a Bachelor's Degree in Economics from Near East University and a Master's Degree in Business Administration and Management from İstanbul Gelişim Üniversitesi.
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United Call Centers
United Call Centers is an international call center company founded in 1999. Our main profile is to provide multilingual contact center services with a strong sales focus, now in more than 30 countries, in 50 supported, but virtually in any languages and dialects. United Call Centers has pioneered the at-home model, integrating home working into a customer support environment, as our team has been using this system for certain types of work since 2008. Today, this way of working is a key element of our operations, as this modern, cloud-based system allows us to have staff located anywhere in the world, making it much easier to serve exotic languages or special needs and speeding up the implementation of new collaborations. Besides our main activities, we are also involved in the development of next-generation IT and communication services, chatbots, automation tools, staffing services. Over two decades, we have worked with major clients worldwide in telecommunications, tourism, food, energy, healthcare, automotive, financial services, and entertainment, however, this list can be extended to include any industry that requires communication with one's partners or clients. That's our reason to strive for the best every day of the year. Our goal is to represent our clients with complete credibility, providing world-class call center and contact center services to our customers, every time they contact us. We offer our partners the professionalism and technological infrastructure of the industry's leading players, with on-demand services based on individual needs, always with priority client attention.