United Call Centers
Richárd Kozma has extensive experience in the customer service industry. Richárd served as the Chief Executive Officer and Chief Operating Officer at United Call Centers from 2009 to 2019, where they oversaw all facets of customer services and managed business operations efficiently. Prior to that, they worked at SYKES as an Account Manager, Supervisor, and Customer Service Agent from 2005 to 2009.
Richárd Kozma obtained a Bachelor's degree in Hungarian/Magyar Language and Literature from the University of Miskolc, where they studied from 1999 to 2004.
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United Call Centers
United Call Centers is an international call center company founded in 1999. Our main profile is to provide multilingual contact center services with a strong sales focus, now in more than 30 countries, in 50 supported, but virtually in any languages and dialects. United Call Centers has pioneered the at-home model, integrating home working into a customer support environment, as our team has been using this system for certain types of work since 2008. Today, this way of working is a key element of our operations, as this modern, cloud-based system allows us to have staff located anywhere in the world, making it much easier to serve exotic languages or special needs and speeding up the implementation of new collaborations. Besides our main activities, we are also involved in the development of next-generation IT and communication services, chatbots, automation tools, staffing services. Over two decades, we have worked with major clients worldwide in telecommunications, tourism, food, energy, healthcare, automotive, financial services, and entertainment, however, this list can be extended to include any industry that requires communication with one's partners or clients. That's our reason to strive for the best every day of the year. Our goal is to represent our clients with complete credibility, providing world-class call center and contact center services to our customers, every time they contact us. We offer our partners the professionalism and technological infrastructure of the industry's leading players, with on-demand services based on individual needs, always with priority client attention.