United Labor Agency
Toni Arnold-Spikes is a seasoned professional with extensive experience in community development and case management. Currently serving as a Community Development Specialist at the United Labor Agency, Toni conducts orientation sessions and assesses customer eligibility for Adult and Dislocated Worker services. Previously, as Assistant Manager for YAOP Case Management Services at Youth Opportunities Unlimited, responsibilities included staff recruitment, training, and management, along with financial forecasting and compliance monitoring. Toni has held significant roles within Youth Opportunities Unlimited, including Senior Case Manager and Participant Recruitment Specialist, showcasing a strong commitment to enhancing client outcomes and community engagement. Earlier experience includes positions at Safeguard Properties as a Loss Prevention Analyst, Compliance Analyst, and New Inspector Trainer, highlighting skills in data analysis and process improvement. Toni's educational background includes participation in Neighborhood Leadership Cleveland.
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United Labor Agency
The United Labor Agency is a non-profit, 501(C)3 based in Cleveland, Ohio and is in its 48th year of operation. The ULA has been the One-Stop Operator and Title I Contractor for OhioMeansJobs|Cleveland-Cuyahoga County, Workforce Development Board Area 3, since July 1, 2010. The United Labor Agency also provides staff support in Cuyahoga County for the Opportunity Corridor Project and the Youth Services Department through a grant with the State of Ohio called Wage Pathway. Currently, we provide contracted staff to OhioMeansJobs|Lake County in Painesville, Ohio to perform WIOA Staffing Services and implement the principles of our demand-driven approach. Additionally, ULA holds the WIOA Adult and Dislocated Worker Career Services contract with OhioMeansJobs|Summit County in Akron, Ohio, where we also implemented the WagePathway youth program. Most recently, ULA was awarded the WIOA Adult and Dislocated Worker Career Services contract in Medina County. The ULA has a history of serving diverse populations while demonstrating the ability to meet the unique needs of individuals served. Through our initiatives, WIOA and other workforce development contracts, ULA aims to provide services to help individuals achieve the satisfaction of their basic human needs, and to provide opportunities, programs and employment to reach their full human potential. Our mission is to attack the causes of poverty and improve quality of life for individuals and families. We recognize that work is integral to an individual’s dignity and our mission and programs address employment, reemployment, retention, and other workforce needs within communities, while providing employers with the workforce they need to be competitive and successful.