Joel Paredes

Joel Paredes is an experienced IT manager currently employed at United Malt since October 2018, where responsibilities include analyzing Service Desk performance, documenting resolutions, and deploying IT systems. Prior to this role, Joel served in various positions at Pavilion Financial Corporation from May 2011 to September 2018, including Service Desk Team Lead and IT Systems Support Specialist, focusing on system administration, ITIL-based ITSM implementation, and trading application support. Earlier career experiences include roles at Insight, Merck, and IBM, highlighting expertise in desktop support and help desk operations. Joel holds a DEC in Computer Science from John Abbott College, earned between 2001 and 2005.