Drew Marchese

Drew Marchese is a skilled professional with extensive experience in digital engagement and guest services. Currently serving as a Digital Engagement Coordinator at United Parks & Resorts since March 2022, Drew supports digital community management and guest services across 12 U.S. parks and assists in developing social content. Prior experience includes a role as a Guest Services Coordinator at Universal Orlando Resort from September 2017 to February 2022, where proactive customer service techniques were implemented to ensure guest satisfaction and safety. Additionally, Drew worked as an Event Guide, providing customer service during events, and held the position of Administrative Assistant at Thursday's Child from June 2012 to August 2017, focusing on data entry and finance coordination. Drew attended St. Francis College from 2006 to 2008.