Lu-Ann Burns

Lu-Ann Burns currently serves as the Manager of Quality, Integration, and Workforce Planning at United Site Services, a position held since May 2011. In this role, Lu-Ann is responsible for standardizing processes and procedures, unifying the customer care team, coordinating acquisition data migration, and enhancing customer satisfaction through effective forecasting, scheduling, training, and continuous quality management. Prior experience includes serving as a Customer Care Manager at United Site Services, where Lu-Ann consolidated regional Customer Care into a unified center and led best practice initiatives. Earlier roles include Event Team Manager at BT Conferencing and Director of End User Services at Pilgrim Telephone. Lu-Ann holds a Bachelor of Science in Information Systems Management from the University of Phoenix and has additional education from the University of Hartford.