Unitywater provides essential water supply and sewage treatment services to residents and businesses in the Moreton Bay, Sunshine Coast and Noosa regions. 

Every day Unitywater operates and maintains more than $3.4 billion of essential infrastructure, delivers quality drinking water and treats 60 Olympic-sized swimming pools worth of sewage for over 17% of Queensland’s population, spread across 5223 square km.

Operations began on 1 July 2010 under the South-East Queensland Water (Distribution and Retail) Act 2009, as part of the Queensland Government water reform program. Unitywater is governed by an independent Board of Directors.

Unitywater is committed to helping prevent and respond to violence against women and is proud to be a White Ribbon Accredited Workplace.

Utilities

Water

Unitywater

Unitywater's headquarters in Caboolture, Australia

This department focuses on enhancing customer relationships through support, engagement strategies, and effective resolution of issues.

Customer Engagement

The Infrastructure and Project Management team at Unitywater is responsible for planning, designing, and executing infrastructure projects that enhance the water supply and sewage treatment services across the Moreton Bay, Sunshine Coast, and Noosa regions. This team ensures the reliability and quality of essential services by overseeing the strategic development of water and sewerage infrastructure, managing capital delivery programs, and coordinating with various stakeholders to align projects with community needs and regulatory standards. Their efforts contribute to the maintenance and growth of Unitywater’s extensive assets, ultimately supporting the well-being of over 17% of Queensland’s population.

Infrastructure and Project Management

The Customer Engagement and Experience team at Unitywater focuses on enhancing the overall customer journey by fostering effective communication, stakeholder engagement, and community relations. This team develops strategies to address customer needs, ensures transparent information dissemination, and promotes brand awareness, all while striving to deliver exceptional service and support to the communities they serve. Additionally, they play a vital role in talent acquisition and training to ensure the team remains responsive and customer-centric.

Customer Engagement and Experience

This department oversees the planning, execution, and completion of projects to ensure they meet organizational goals.

Project Management

The Corporate Strategy and Sustainability team at Unitywater focuses on long-term strategic planning and the integration of sustainable practices into the company's operations. This team collaborates across departments to enhance corporate performance, promote a positive workplace culture, and ensure compliance with legal standards. They drive initiatives related to sustainability, employee engagement, and corporate development, ultimately supporting Unitywater's mission to deliver high-quality water services while fostering social responsibility and environmental stewardship.

Corporate Strategy and Sustainability

This department manages employee relations, staffing, and organizational development functions.

Human Resources

The Data Analysis and Insights team at Unitywater specializes in transforming data into actionable insights to enhance operational efficiency and customer satisfaction. By leveraging advanced analytics and research, the team supports decision-making processes related to water supply and sewage treatment services, ensuring that data-driven strategies align with the company’s commitment to quality and innovation. Additionally, team members work collaboratively to safeguard data integrity and protect sensitive information within the organization.

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Other teams

Infrastructure and Project Management

Customer Engagement and Experience

Project Management

Corporate Strategy and Sustainability

Human Resources

Data Analysis and Insights