Tebogo Modukanele has held various positions within contact center management and client services, with experience in overseeing operations, managing client SLA requirements, and resolving customer grievances. They have a strong background in monitoring workflow, compiling reports, maintaining records, and improving operational systems. Currently serving as Senior Manager: Client Service at Universal Healthcare (Pty) Ltd. since January 2021.
January, 2021 - present
Senior Manager, Client Services at NISA
Senior Manager - Client Services at Walkingspree
Senior Manager, Client Services at Agilysys
Senior Manager, Client Services at Search Discovery
Senior Manager - Client Services at Enhops (A ProArch Company)