Whitney Mansfield is currently a Senior Quality Manager for Ecommerce Fan Services at Universal Music Group since November 2025. Prior to this role, Whitney served as Operations Manager for Retirement Services at Reliance Matrix from March 2024 to November 2025, leading a team in managing post-issue annuity transactions and focusing on coaching and career development. Experience also includes roles as Customer Experience Manager at Insomnia Cookies, Senior Customer Care Manager at Medical Guardian, Call Intake Manager at Strategic Financial Solutions NY, Contact Center Supervisor at Cablevision, Member Services Supervisor at Club Quarters Hotels, and Operations Associate/Supervisor at Travel Planners Inc. Whitney holds an Associate of Arts degree in Criminal Justice from the State University of New York at Delhi.
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