Jennifer Richardson

Jennifer Richardson is a seasoned professional with extensive experience in program management and operations across various industries. Currently serving as a Senior Program Analyst at the Universal Service Administrative Co. since December 2023, Richardson focuses on enhancing the E-Rate program's integrity and compliance. Prior to this role, Richardson held the position of Sr. Manager at Maximus, overseeing invoicing operations for government fund disbursement to educational institutions. Additional experience includes leadership roles at M&T Bank in customer service enhancement and a long tenure at Verizon, tackling national project management, workforce performance, and training operations. Earlier career achievements at Bell Atlantic included sales and customer service excellence. Academic credentials include studies at Penn State World Campus and Anne Arundel Community College.