Tom Nesbitt

Program Director - Analytics, Appeals, Customer Service, & Risk/audits at Universal Service Administrative Co. (USAC)

Tom Nesbitt has extensive work experience in the field of management consulting and data analytics. Tom has been with Universal Service Administrative Co. (USAC) since 2006, starting as a Senior Program Manager for the Rural Health Care Program and currently serving as the Program Director for Analytics, Appeals, Customer Service, & Risk/Audits. In their role, Tom is responsible for data analytics, reporting, dashboards, and open data for the Schools and Libraries (SL) Program. Tom has implemented various projects such as designing and implementing SL Program Tableau dashboards, Socrata open data sets, and Pentaho data models. Additionally, they have managed the production support and user acceptance testing for the implementation of Appian software. Prior to joining USAC, Tom worked as an independent management consultant and held positions at PricewaterhouseCoopers, Macro International, Management Analysis, Inc., and Integrated Production Systems, Inc. In these roles, they have worked on diverse projects focused on process improvement, procurement redesign, order fulfillment, and commercial activities studies for government clients such as the US Army Corps of Engineers.

Tom Nesbitt earned a Bachelor of Science degree in Industrial Engineering, specializing in Systems Engineering, from North Carolina State University. Tom obtained this degree from 1982 to 1987. Later, from 1992 to 1997, they pursued and completed a Master's degree in International Management, with a focus on International Commerce, from the University of Maryland Global Campus. Additionally, they hold a certification as a Certified Scrum Master, though no details about the institution or the year of completion are available.

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Timeline

  • Program Director - Analytics, Appeals, Customer Service, & Risk/audits

    May, 2022 - present

  • Senior Manager - Data Analytics & Reporting

    2006