KM

Kelly Malfara

Director, Product Operations And Training at Universe

Kelly Malfara has a diverse background in customer relations, public relations, and media communications. With experience in various roles such as Customer Success Manager, Public Relations and Communications Manager, and Junior Media Relations Officer, Kelly has developed strong skills in building customer relationships, managing press inquiries, and coordinating media activities. With a Bachelor's degree in English Language and Literature/Letters and an Associate's degree in Public Relations, Kelly is well-equipped to handle various aspects of product operations, training, market enablement, and customer success.

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Timeline

  • Director, Product Operations And Training

    July, 2022 - present

  • Senior Manager Market Enablement

    November, 2021

  • Market Enablement

    January, 2021

  • Head Of Customer Success Europe

    January, 2019

  • Customer Success Manager

    December, 2017