Scott M.

Scott M. has a diverse work experience spanning several years. Scott started their career at Royal Bank in 1987 as a teller and worked their way up to the position of Assistant Manager in Personal Banking. At CSA Ltd., they served as a Systems Coordinator from 2001 to 2011. Scott then joined CIBC as a Client Technology Analyst and later as an Incident Coordinator. Currently, they are working at the University of Alberta as an Incident and IT Service Continuity Management Lead. Scott M. has demonstrated expertise in IT service management and has a strong background in customer service.

Scott M. obtained their High School Diploma from Silverthorne Collegiate in the years 1978 to 1982. In addition to their diploma, they have obtained several certifications in IT Service Management from PEOPLECERT, including the ITIL Intermediate Certificate in Service Operation (in 2015), the ITIL Intermediate Certificate in Operational Support and Analysis (in 2015), and the ITIL Foundation Certificate in IT Service Management (in 2013).