Ian Whitehead

Ian Whitehead currently serves as a Senior Analyst in IT Architecture & Security, Governance, Risk & Compliance at the University of Calgary, a position held since June 1999. Ian has a strong background in cultural change management and continuous improvement methodologies, focusing on enhancing performance and services within the Information Technologies department. Previous roles include Associate Director of IT Customer Technology Services, where Ian led multiple teams to ensure effective IT service delivery, and Manager of the IT Support Centre, where measurable performance improvements and heightened customer satisfaction were achieved. Ian's early career included positions such as Senior Incident Coordinator and Deskside Technical Specialist, supporting various IT operations, and Client Services Representative at QC Data. Ian holds a Bachelor of Science in Physical Anthropology from the University of Calgary.