Drew Shope

Drew Shope currently serves as the Manager of IT Systems Operations at the University of Denver, where leadership involves driving process improvements and implementing IT strategies. Notable achievements include a 40% reduction in incident workload through Lean Six Sigma initiatives and the establishment of an ITIL Committee to enhance organizational processes. With a robust background in systems engineering and desktop support, Drew has expertise in various IT management tools and methodologies, demonstrated through successful project management and operational excellence. Educational credentials consist of a Master of Science in IT Management, coupled with Lean Six Sigma and ITIL certifications. Prior experience includes system administration and technical support roles at Aquinas American School and other organizations, highlighting a comprehensive career in technology and support management.