William P.

Hardware Support Technician @terrapintech at University of Maryland

William P. is a dedicated professional currently serving as a General Sales and Support Technician at TerrapinTech within the University of Maryland's Division of Information Technology, focusing on diagnosing and troubleshooting hardware and software issues for a diverse range of customers. With experience in mentoring first-year students as a Resident Assistant, William has organized community initiatives and ensured a safe living environment. William's technical experience includes internships as a Software Development Engineer Intern at Amazon Web Services, a Software Engineer Intern at Sierra Nevada Corporation, and a Product Manager at Hack4Impact, where effective communication and project management were key. Previous roles encompass data analysis and software development internships, along with customer service positions. William is pursuing dual Bachelor of Science degrees in Computer Science and Operations Management and Business Analytics from the University of Maryland, building a solid foundation for a career in technology and business.

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