Bill Ramirez is an experienced IT professional currently serving as the IT Technical Director and CICS Systems Programmer at the University of Pennsylvania since May 1992. Prior to this role, Bill held positions as a Product Support Analyst at Computer Associates, and as a Systems Programmer at Pennsylvania Hospital, GE, and Prudential Assurance. Bill's educational background includes a Master of Science in Organizational Dynamics from the University of Pennsylvania and a Bachelor of Business Administration in Marketing and Computer Science from Temple University.