Ben Tolson

Ben Tolson is a seasoned Business Systems Analyst at the University of Virginia, currently leading a project to integrate various Enrollment division contact centers into a unified platform. With a proven track record in developing self-service portals, managing Salesforce instances, and resolving thousands of customer cases, Ben has consistently demonstrated expertise in improving client interactions and operational efficiency. Previous roles include Special Investigator at CFA Institute, Director of Strategic Operations at Piece By Piece Movers, and extensive experience in project management, IT support, and team leadership across various companies. Ben holds a BS in Business Administration from the University of Mary Washington.