Mackenzie Akred

Mackenzie Akred's work experience begins with a role as a Client Engineer at Unlimited Systems, where they provided support and troubleshooting for internally developed applications and performed product upgrades. They also worked with industry-standard software such as VMware/Citrix, SQL Server, and Windows Server, and provided application support and software configuration services to international clients. Additionally, Mackenzie was responsible for creating documentation and assisting with the installation, upgrading, and configuration of software.

Prior to that, Mackenzie worked as an Analyst in Managed Services Operations at RoundTower Technologies, where they provided tier-1 service desk support, user provisioning, and production support services. They also monitored and troubleshooted Remote Desktop Connectivity for various environments.

Before joining RoundTower Technologies, Mackenzie had a brief role as a 3D Modeler at Eleventyplex (previously known as Sculpco).

Prior to that, they worked as a Level One Tech Services employee at Staples, where they connected to multiple customer machines remotely, diagnosed hardware and software issues, and provided advice on how to repair them.

Mackenzie's work experience also includes a position as a Customer Service Representative at Micro Center, where they provided customer support.

Additionally, Mackenzie had an internship as an IT Intern at the Cincinnati Art Museum, where they gained experience in the field of IT. They also worked as a Security Guard at the museum.

Mackenzie Akred completed their Bachelor's degree in Fine Arts from the University of Cincinnati between 2011 and 2017.