John Laycock

John Laycock is a strategic and customer-centric executive with over 20 years of international leadership experience in B2B and B2B2C environments, primarily in logistics, manufacturing, and consumer markets. As Chief Customer Officer at Hi-Tech Apparel, they develop and implement the long-term corporate and commercial strategy for a global leader in garment manufacturing. Laycock is also a Board Member at Unmade, a London-based SaaS scale-up that empowers leading apparel brands with digital infrastructure. They previously held various marketing and management roles at Lyreco Group and UPS, contributing significantly to customer strategy and retention initiatives. Laycock earned a BA (Hons) in Business Studies from Northumbria University.