Catherine Ford is a strategic and customer-centric Business Systems specialist with 13 years of experience in managing digital business applications and process optimization through technology. Catherine has overseen ITIL-based operations and has specialized in Microsoft D365 CE, ServiceNow, HubSpot, and Business Central ERP, among others. Catherine's roles include serving as the Business Systems Manager for Capita Education Software Solutions and the Head of Business Systems for ParentPay Group, where they proposed and managed systems consolidation and enhancements. Currently, Catherine is a Project Manager focusing on CRM and systems at untypical. They hold a Bachelor of Arts in English and Drama from Queen Mary University of London.
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