Patrick Dias is a customer-focused professional with over 10 years of experience leading Development, Quality Assurance, and Support teams to enhance customer satisfaction and reduce support cases for IBM software. They possess more than 20 years of experience with various Enterprise Content Management products. Previously, Patrick worked at IBM as a Support Manager and later as a Development/QA/Support Manager, where they managed teams across multiple locations, improving product quality and support efficiency. Patrick holds a degree in Geography from Georgia State University.
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