Ana Paula G. Martinez de Figueiredo

Ana Paula G. Martinez de Figueiredo is a seasoned professional with extensive experience in customer success and product management, currently serving as Customer Success Coordinator for Digital Products at UOL - Universo Online since September 2011. Responsibilities include leading a customer success team, identifying risks and opportunities impacting business, enhancing communication strategies across departments, and managing post-sale communication. Previous roles at UOL involved product ownership, focusing on product evolution, KPI monitoring, and agile project management. Ana Paula has also contributed to process improvement and training in various organizations, including Vidax Teleserviços S/A and Actionline Brasil. Holding a degree in Letters (Spanish) and a postgraduate degree in Strategic People Management, Ana Paula combines solid educational background with robust professional skills.