Carmen Arul

Carmen Arul has a diverse work experience spanning various industries.

Carmen most recently worked as an Operations Executive at uParcel. Prior to that, from 2021 to 2023, they held the positions of Trainer, Facilitator, Marketing, and Client Relations at Inspire Enrich.

From 2017 to 2023, Carmen worked at PowerUpSuccess Group, starting as an Operations Manager, and later becoming a Talent Development Consultant (Freelance) and eventually a full-time Talent Development Consultant.

Before that, they worked as an Administrative Officer at Bens Pharmacare Group Sdn Bhd from 2016 to 2017, where they assisted with admin and finance duties, as well as sales when needed. From 2016 to 2016, they were an Operations Manager at Ruthleo Resources, responsible for sourcing products, dealing with customers and vendors, and ensuring product quality.

Carmen's longest tenure was at UPS, where they held various roles from 2000 to 2016. Carmen started as a Customer Service Representative before moving up to roles such as AR Officer, Inside Sales Executive, Account Manager, and Major Account Manager. Their responsibilities included managing customer accounts, handling sales and complaints, setting up SOPs, and ensuring customer satisfaction.

Carmen began their career as a PA to the Managing Director at Fernstate in 1999, where they helped manage appointments and arrange advertisements. Prior to that, they worked as a Customer Service Officer in the pioneering batch at Digi Telecommunications from 1995 to 1996 and as a Flight Stewardess at Cathay Pacific Airways from 1993 to 1995.

Before entering the corporate world, they worked as an Administrator at Lightway Electronics & Systems in 1992, where they were responsible for office management, staff issues, and procurement.

Overall, Carmen Arul has accumulated extensive experience in operations, customer service, talent development, and administrative roles throughout their career.

Carmen Arul's education history includes the following:

- From 1988 to 1989, Carmen attended SMJK St Michaels Institution where they pursued a degree in STPM with a focus on English Language and Literature.

- From 1983 to 1987, Carmen studied at SMK Tarcisian Convent and obtained their GCE O-Level qualification.

In addition to their formal education, Carmen has also obtained various certifications throughout their career. These include:

- Certified Team Leader from CCPC Global, obtained in November 2021.

- Trainer certification from HRD Corp - Human Resource Development Corporation, obtained in November 2021.

- Diversity, Equity and Inclusion in the Workplace Certificate from USF Corporate Training and Professional Education, obtained in May 2021.

- Situational Sales Negotiation certification from Baygroup International, obtained in December 2010.

- Towards Team Excellence certification from Creative Solutions, obtained in December 2010.

- International Sales Accelerator certification from UPS, obtained in December 2009.

- Year End Sprinter - Gold Award and SP Account Executive - Asia Pacific certification from UPS, obtained in December 2009.

- Finance Top Achiever - introduction to E-Billing (May & June) certification from UPS, obtained in December 2007.

- Outstanding AR Collection Performance - BRONZE AWARD certification from UPS, obtained in December 2006.

- Norms & Solve Presentation certification from UPS, obtained in December 2002.

- Credit Control Management certification from UPS, obtained in December 2001.

There were additional certifications listed, including Anti Corruption Compliance, Antitrust Compliance, and Insider Trading, but no specific information was provided regarding the obtainment dates or institutions for these certifications.