Ravi Pathak

Ravi Pathak is a seasoned professional with extensive experience in customer experience and delivery operations, currently serving as the Head of Customer Experience and Delivery Operations at upGrad since September 2021. In this role, Ravi manages the student support and university partnerships, while optimizing costs to enhance the bottom line. Concurrently, Ravi holds the position of Professor of Practice at Golden Gate University, specializing in MBA and MSBA courses. Previously, Ravi worked as a Strategic Program Manager at OYO, focusing on P&L management and operational excellence, and as Manager of Corporate Strategy at Puranik Builders Ltd, developing business plans and marketing strategies. Ravi's career began at Gammon India Ltd as a Project Manager, where expertise in project management and strategic planning was developed. Ravi holds a PGDM in Operations & Strategy from XLRI Jamshedpur and a Bachelor of Technology in Mechanical Engineering from West Bengal University of Technology.