Carla Serrano possesses extensive experience in the customer service and finance sectors, currently serving as a Customer Advocate Specialist II at Upgrade, Inc. since July 2020, where previous roles included Collections Specialist II and Loan Advisor II. Prior to this, Carla worked at Moore Supply Company from September 2013 to May 2020 as an Account Clerk, and held the position of Freight Rate Specialist at MIQ Noatum Logistics from January 2012 to September 2013. Carla's educational background includes a Certificate for Who's Who Among American High School Students in English Language and Literature/Letters from City Colleges of Chicago-Wilbur Wright College, along with attendance at Kirby High School from 2000 to 2002.
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