Daniel Melendez is a Junior Analyst at Upgrade, Inc. since June 2022, where expertise includes developing demand forecasting models utilizing Genesys Cloud, Brightmetrics, and Tableau to enhance staffing and improve service level agreements (SLAs). Prior experience includes roles as a New Account Specialist III at Better.com, Processing Expert at System Pavers, Project Manager at Nationwide Financial, and Financial Services Associate at Vanguard. Daniel began a career in finance as a Retail Resolution Service Associate at Vanguard and held a Student Supervisor position at the University of California, Merced from July 2015 to June 2017. Daniel holds a Bachelor of Arts in Economics from the University of California, Merced, earned in 2017.
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