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Doris Zhang is an accomplished professional with extensive experience in data analytics and product management. Currently serving as Senior Manager of Fraud Analytics at Upgrade, Inc., Doris specializes in fraud data analysis across personal, auto, and home improvement loans, with a focus on strategy and identity theft prevention. Previous roles include Manager of Fraud Analytics at Upgrade, Inc., and Product Analyst positions at Splunk and Walmart, where Doris contributed to insights and growth through A/B testing and customer experience analytics. Doris holds a Master of Science in Business Analytics from the University of California, Davis, and a Bachelor of Science in Management Science from UC San Diego.
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Upgrade is a neobank that offers credit to mainstream consumers through cards and personal loans, together with free credit monitoring and education tools that help consumers understand and manage their finances. Upgrade Card provides an innovative credit card that brings the low cost and responsible credit of installment lending to millions of retail locations in the U.S., while Upgrade Account is a mobile banking product offered to mainstream consumers.