Douglas Lander

Douglas Lander has extensive experience in workforce management and optimization within contact center environments, currently serving as Workforce Optimization Manager at Upgrade, Inc. since June 2021. Previously, Douglas held various positions at Carvana, including Workforce Management Analyst and Workforce Manager, where responsibilities included forecasting call volumes, scheduling staff, and conducting performance analysis. Early career roles included positions at Avēsis Incorporated, General Dynamics Information Technology, and Vital Processing Services LLC, focusing on staffing recommendations based on call volume data. Douglas holds a Bachelor of Business Administration from Northern Arizona University and an Associate's degree in Business Administration from the University of Phoenix.