Upgrade
Matt E. Wagner is an experienced customer success professional currently serving as a Customer Success Manager for Contractor Engagement at Upgrade, Inc. since May 2023. Previously, Wagner was a Customer Success Manager II at CareerBuilder from November 2019 to October 2022, where management of a sizable portfolio of clients led to consistently high revenue replacement and retention rates. Prior to this, Wagner worked as an Advertising Sales Representative at Professional Sports Publications, overseeing the entire sales process and maintaining key client relationships. Early career experience includes a role as a Shift Manager at Starbucks, with responsibilities in team supervision and operations management. Wagner holds a degree from the University of West Georgia.
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Upgrade
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Upgrade is a neobank that offers credit to mainstream consumers through cards and personal loans, together with free credit monitoring and education tools that help consumers understand and manage their finances. Upgrade Card provides an innovative credit card that brings the low cost and responsible credit of installment lending to millions of retail locations in the U.S., while Upgrade Account is a mobile banking product offered to mainstream consumers.