Mike Brooks is an experienced operations leader with a robust background in the fintech and financial services sectors. Currently serving as Sr. Director of Operations at Upgrade, Inc. since December 2017, Brooks has been instrumental in enhancing financial products for consumers and merchants. Previous roles include Director of Operations at Oscar Health, where Brooks contributed to transforming health insurance through technology, and Sr. Director of Loan Verification at Prosper Marketplace, a key player in peer-to-peer lending. Brooks also held the position of Sr. Director of Quality Services at Desert Financial Credit Union and Director at GC Services, where quality and training were prioritized for a range of Fortune 500 clients. An MBA in Business Administration and Management from the University of Phoenix complements Brooks's Bachelor of Arts in International Business from California State University, Chico.
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