Ashley Clark

Ashley Clark has over 10 years of work experience in various roles related to customer success and customer experience. Ashley started their career as a Program Coordinator at Grand Isle Supervisory Union, where they administered a grant and coordinated staff and operations. Ashley then transitioned to the University of Vermont, where they served as the Faculty Senate Director of Operations, overseeing the activities of the Faculty Senate and facilitating curricular affairs.

After that, Ashley joined Social Sentinel, Inc. as an Assistant Director of Customer Success, where they managed and trained a team of customer success managers and worked closely with the CTO to develop new features for clients. Ashley later became the Director of Customer Success, specializing in Higher Education & Major League Sports, where they facilitated the creation of account management and technical support teams.

Following their time at Social Sentinel, Ashley joined Volusion as the Director of Customer Success, tasked with maintaining top-notch support metrics and minimizing churn. Ashley also served as the lead point of contact for emergency management and response. Ashley then moved on to Tiger Pistol, first as the Director of Client Success and then as the Vice President of Customer Success, where they oversaw technical support, campaign fulfillment, data analytics, and CRM management.

Most recently, Ashley joined KlickTrack as the SVP of Customer Experience, responsible for maintaining active stakeholder communication and delivering best-in-class support to clients. Ashley leads a remote team and advises clients on marketing tools and content.

Ashley's work experience demonstrates their expertise in building strong customer relationships, leading remote teams, and improving customer experience through various roles in customer success and customer experience management.

Ashley Clark holds a Masters degree in Public Administration from the University of Vermont, which was obtained between the years 2010 and 2013. Prior to that, they earned a Bachelor of Science degree in Environmental Science from the same university between 2003 and 2007.