Zack Kramer

Zack Kramer, CMRP, currently serves as the Manager of Customer Success at UpKeep since May 2021, leading a global remote team focused on client retention, engagement, and growth. Key responsibilities include managing customer escalations, forecasting customer success revenue, developing retention initiatives, aligning strategies with sales and product teams, and driving AI advancements for customer success. Zack has previously held various roles at UpKeep, including Team Lead for Retention and Customer Success and Senior Renewals Manager, where foundational processes for customer retention were created. Prior experience includes roles at Fivestars and Google, with a background in sales management, account management, and recruitment. Zack holds a Bachelor's Degree in Marketing from the University of Tennessee, Knoxville, and a minor in International Business from Alliance Manchester Business School.