Kelsey Vega

Kelsey Vega is a skilled Customer Success Manager with extensive experience in managing customer relationships and driving retention strategies. Currently at Upland Software since March 2023, Kelsey oversees customer satisfaction, renewal agreements, and upselling opportunities while analyzing usage data for improvement. Prior roles included leading onboarding initiatives at Snappy, achieving a 20% increase in client retention, and managing corporate wellness program implementations at Wellness Coach by Meditation.LIVE, which attained a 100% enterprise retention rate. Kelsey's earlier career at Marriott Hotels involved exceptional sales performance, recognized as a leading sales manager with a proven track record of exceeding sales goals. Kelsey holds an education from Broward College.