Catherine Franco

Catherine Franco is an experienced engineering and technical support professional with a comprehensive background in IT consulting and SaaS implementations. Currently serving as Director of Implementation Engineering and Technical Support at Uplight since its formation in 2019, Catherine has held multiple leadership roles at Tendril, including Principal Engineer in Technical Support. Catherine has managed technical product support teams, oversaw significant software migrations, and has a strong focus on process improvement and automation. Prior experience includes operating Catapult Solutions, LLC, leading a product support team at RR Donnelley, and significant contributions in various roles across multiple organizations dating back to 1992. Catherine's expertise includes project management, vendor negotiations, and extensive training and process optimization. Notable achievements include winning multiple hackathons and receiving Tendril's QDOS Award. Educational background spans DeVry Institute of Technology, GateWay Community College, and Phoenix College.