Patricia Hanley

Patricia Hanley currently serves as the Scheduling Services Administrator for the Patient Access Service Line at UPMC, a role dedicated to optimizing physician and imaging scheduling processes while enhancing customer service satisfaction. Previously, Patricia held various senior positions at UPMC Health Plan, including Senior Director of Claims and Provider Service Operations and Director of Strategic Claims Operations, focusing on operational excellence in claims administration across multiple programs. Additionally, at Highmark, Patricia managed operations for large enterprise accounts and contributed to cultural initiatives aimed at improving employee engagement. Patricia holds a Master of Science in Leadership and Business Ethics, a Bachelor of Science in Business Administration and Management, and completed the Women's Executive Leadership Program, all from Duquesne University.