Carl Edens is a Global Process Manager at UPS with extensive experience in customer service within the logistics and supply chain industry. They previously held roles including Program Director at Camp Weequahic, where they managed logistics for various camp activities, and multiple positions at UPS, such as Global Process Supervisor and CRM Technology Support Specialist, focusing on enterprise transformation and customer service improvements. Carl earned a Bachelor of Business Administration in Information Systems from Kennesaw State University - Michael J. Coles College of Business. Skilled in process mapping, project management, and business analytics, they leverage technology to enhance operational efficiency.
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