Douglas Bock

Douglas Bock is a seasoned professional with 25 years of experience in driving cross-divisional teams to deliver high-value solutions in large enterprises. With a strong focus on product management, customer advocacy, and disruptive innovation, Douglas has served in key roles such as Enterprise Customer Success Manager at Tricentis and Product Owner at Camping World, successfully restoring customer satisfaction and driving revenue growth. Currently, Douglas is a Product Management Coach at UPS, where they accelerate the adoption of continuous process improvement and AI governance within the software development life cycle. They hold a BA in Economics from The University of Georgia and began their academic journey at Georgia Southern University studying Business.