Kelsey Shea

Kelsey Shea is currently a Customer Success Manager at UPS, overseeing a high volume of customers and focusing on satisfaction, retention, and long-term loyalty. Previously, Kelsey served as an Account Executive at UPS, where they managed customer relationships and utilized data-driven insights to enhance engagement. Kelsey holds a Bachelor's degree in Criminology from Cleveland State University, reflecting a solid foundation in analytical and problem-solving skills relevant to the logistics and supply chain industry. With expertise in Microsoft Excel, Microsoft Word, management, and training, Kelsey is dedicated to driving customer success and business growth.