Scott Baker possesses extensive experience in customer experience, marketing, and e-commerce across various industries. From February 2012 to October 2017, Scott served as Director of Customer Experience and Marketing at The Coca-Cola Company. Prior roles include Consultant at Slalom Consulting, Consultant in Digital, Web, and E-commerce at Terra Consulting, Manager of UX Design at Cox Media Group, and Vice President of Customer Experience at NCR Corporation from February 2018 to January 2024. Scott currently holds positions as State Director of AI and Innovation for the State of Georgia and as Growth Marketing and Experience Strategy at UPS since March 2025. In early 2024, Scott served as Principal CX Consultant at CX Strategy Consulting.
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