Susy Perez

Susy Perez is a GBS Billing Manager at UPS, leveraging 20 years of experience in the Telecommunications and Logistics sectors. They hold an EMBA in Business Direction and have completed several certifications to enhance their expertise. Susy has managed customer service shared services and BPOs, successfully leading a customer experience program across 13 Latin American countries. Their career includes significant positions at Telefónica and Claro, where they have demonstrated leadership in customer service operations and project management both locally and internationally.