Monique Jackson is a seasoned professional with extensive experience in customer service and operations management. Currently serving as a Sr. Loss Mitigation Specialist at Upstart, Monique contributes to the Hardship and DSC team since April 2022. Previous roles include Senior Auto Support SME and Collections Specialist within the auto loans sector, as well as various positions at RUI and Enterprise Rent-A-Car, where Monique managed customer service processes and served as Station Manager at LGA Airport. Earlier career highlights comprise an Area Manager role at Amazon and significant contributions as a Subject Matter Expert at Alorica, focusing on sales tracking and supervisor support. Monique began the professional journey in the fast-food industry with Burger King and McDonald's, training new employees and ensuring adherence to operational standards. Monique holds a Bachelor of Science in Marketing from Alabama Agricultural and Mechanical University, earned in 2015.
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