Vincent Zhang

Infrastructure Analyst at Upstream Works

Vincent Zhang began their work experience as an IT Consultant at the UWindsor Leddy Library in January 2017 and continued until October 2019. Vincent then transitioned to a role as a Grocery Clerk at T & T Supermarket from October 2020 to April 2021. Currently, Vincent holds a position as a Customer Support Analyst at Upstream Works Software starting from November 2021.

Vincent Zhang obtained a Bachelor's degree in Computer Science from the University of Windsor, where they studied from 2015 to 2019. In 2021, they attended Npower Canada and pursued a junior Data Analyst program. Additionally, they have completed certifications such as the IBM Data Analyst Specialization from Coursera in May 2021 and the Incident Management: Resolution and Closure (New York) certification from ServiceNow, also obtained in May 2021.

Location

Markham, Canada

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Upstream Works

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Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.


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Headquarters

Vaughan, Canada

Employees

51-200

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