Elyce Smith

Elyce Smith is a seasoned professional in customer support and management, currently serving as the ANZ Product Support Team Lead at Uptick - Fire & Security Software since June 2021. Prior to this role, Elyce held various positions including Senior Support Specialist and Customer Support at Uptick. Between February 2017 and May 2021, Elyce worked as a Customer Service Officer at Johnson Controls - Australia and New Zealand, and earlier experience includes a role in Front of House at The Wellington Club, focusing on customer service, event management, food and beverage, and day-to-day hospitality tasks. Elyce holds a Bachelor's degree in Communication and Media Studies from Victoria University of Wellington, completed in 2013, and a High School Diploma from the International School of Kuala Lumpur, attained in 2009.