Jaycel Sumayang is a Major Incident Manager with extensive experience in technical support and IT operations. They have worked at Upwork since 2024, and prior to that, held various roles including IT Operational Specialist at BoConcept and IT Helpdesk Analyst at multiple companies. Their career spans nearly a decade, beginning with technical support at Concentrix in 2012. Jaycel also has experience in teaching as a Junior Teacher at 51Talk Philippines from 2016 to 2017.
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