Soleil Alfred

Soleil Alfred is a skilled Microsoft 365 Support Engineer with experience in troubleshooting, administration, and end-user support across various platforms including Exchange Online and SharePoint, currently working at Upwork since July 2024. Previously, Soleil held roles such as CS Advisor at ModSquad, where advanced payment technologies were leveraged to resolve disputes and enhance customer satisfaction; Membership Specialist at CSHRPTeam, engaging members through targeted outreach; and Sales and Marketing Consultant at D.Elite, leading marketing initiatives to boost sales and brand presence. Additional experience includes positions as Financial Assistant and Reservations Agent at Jacana Amazon Wellness Resort and Front Desk Operator at Eco Torarica, focusing on team management, customer service, and operational excellence. Education was completed at IBW University of Applied Science.